Refund policy

Made to Order

Every item in our store is made to order — produced specifically for you once your purchase is confirmed. This helps us maintain premium quality, avoid overproduction, and support a more sustainable model.
Because of this, we do not accept returns or exchanges due to wrong size, change of mind, or buyer’s remorse.

Defective or Damaged Items

If your item arrives damaged, misprinted, or defective, we’ll make it right.
Please contact us within 7 days of delivery at support@booksbyrellbands.com with the following:

  • Your order number

  • A brief description of the issue

  • Clear photos showing the defect

Once verified, we’ll issue a replacement or full refund at no cost to you.

Wrong or Missing Items

If you received the wrong product, size, or something is missing from your order, reach out within 7 days of receiving your package. We’ll quickly review and resolve the issue with a free replacement or refund.

Exchanges

Since every product is made on demand, we can’t offer size or color exchanges.
Please double-check our Size Guide before placing your order to ensure the right fit.

Order Cancellations

Orders can only be canceled or modified within 12 hours of placement. After that, production begins, and we cannot make changes or cancel the order.

Refunds

Refunds are approved only for the following cases:

  • The product is defective or damaged

  • You received the wrong item

  • The order never arrived due to carrier error

Once your refund is approved, it will be processed to your original payment method within 5–10 business days. You’ll receive an email confirmation when the refund is completed.

Lost or Undelivered Packages

If your order hasn’t arrived within the expected delivery window, please contact us. We’ll investigate and issue a replacement if the shipment is confirmed lost in transit.
Please note: we’re not responsible for orders with incorrect or incomplete shipping addresses provided at checkout.

Final Sale Items

All books, limited drops, and sale items are final sale and cannot be returned or refunded unless they arrive damaged or defective.

Need Help?

If you experience any issues with your order, email support@booksbyrellbands.com with your order number and details.
Our team is here to make sure you’re satisfied and treated with respect — because integrity is part of the brand.